Sales Policy
Pricing
Prices are in US Dollars (USD). Prices do not include taxes and shipping.
Taxes
Orders shipped outside of Japan may be subject to taxes and customs duties levied by the destination country. You will have to pay these charges. We have no control over charges and cannot inform you what they would be.
Payment Terms
Payment is due in full at time of order. We accept payments through Credit Cards and PayPal at the checkout page.
Delivery Time
We fabricate our products in small batches and usually hold a limited stock. Items in stock will ship within 5 working days. If items are out of stock, please allow 2-4 weeks for order delivery, we will contact you to inform about extended time needed. If you have a special request and need the product quicker than our standard delivery time, please contact us at info@24d-studio.com
Shipping / International Shipping
We ship worldwide.
All international orders are shipped Japan EMS Airmail. If you would like other shipping options, please contact us at info@24d-studio.comChanges and Cancellations
Cancellations must be made within 3 working days of order confirmation. Orders for custom product and rush orders may not be cancelled. If it is necessary to revise your order, please contact us at info@24d-studio.com within 3 working days from placing your order.
Return Policy
The return of products without a written authorization by 24d-studio will not be accepted. To receive authorization for product return, please contact us at info@24d-studio.com. All returned products must be unused, in original condition and in the original seller box. No refund or credit shall be given for damaged products. We charge 25% restocking fee.
The return shipping is not prepaid, and you will have to pay for shipping yourself.
Refunds are credited after returned items are inspected and accepted. If the item is accepted the refund amount will be credited through the original method of payment.
Claims
All items are carefully inspected and packaged prior to shipment. Please inspect all products upon receipt and notify 24d-studio within 5 working days after receipt of any damage or defects. Failure to notify 24d-studio during five 5 working day period shall constitute acceptance of the product. If items have arrived damaged, please keep the damaged packaging and document damage with photographs. Contact us at info@24d-studio.com for further instructions and replacement.
Compliance with Law
Buyer is solely responsible for compliance with all applicable laws, ordinances, regulations, rules and standards relating to the installation, maintenance, use and operation of the products.