FAQ

Where do your products come from?
All design and products are produced by 24° Studio and made in Kobe, Japan.

Can I place a special order?
We would be glad to talk to you about any ideas you have.  Email us at info@24d-studio.com to start a conversation.

How can I pay?
We accept credit cards and PayPal at the checkout.

Do you ship internationally?
Yes. We ship internationally by Japan EMS service.

When should I receive my order?
It takes up to 5 business days for the order to ship.  Shipping generally takes 1 to 2 weeks based on your destination.

We fabricate our products in small batches and usually hold a limited stocks.  If items are out of stock, please allow 2-4 weeks for order delivery. 

The product I received is slightly different from the image in your shop.
This is because all wood products are slightly different from each other.  Wood is organic material and it is impossible to find exactly the same piece of wood.

Airy Lights are extruded by hand and some degree of variation exists.  Each Airy Light is slightly unique; we believe that it adds charm and value to our products.

How do I care and maintain for my products?
Please see our Care Instruction section to find care instructions for various wood products and Airy lights.

Are your products guaranteed?
Of Course. Look after them and they will last a very long time. If you have any problems or questions, let us know and we will resolve any issues you have with our products.

Do you have your own store?
We do not currently. You can find our products in Japan, please refer to our Stockist page for the information.

What is your return policy and terms of sale?
Please refer to our Sales Policy page.

SIGN UP FOR SPECIAL PROMOTIONS AND RECEIVE 10% OFF

© 2016 24° StudioStore All Rights Reserved